Privacy Policy

Effective date: 2025-03-29

Last updated: 2025-03-29

This privacy policy describes the personal data that we, PACT AI Inc. (“PACT AI”, “Company”, “we”, “us”, or “our”) collect about you, why we collect it, how we use it, and when we disclose it with third parties or service providers.

This privacy policy covers our website (the “Site”), our Services (defined below), and any other future platforms or offerings that we may develop where this privacy policy is posted (collectively, the “Platform”).

We help patients identify potential clinical trial opportunities based on patient health and demographic data (the “Services”). We provide the Services for general informational purposes only that should never be construed as specific instructions for individual patients, healthcare providers, or caregivers. Nothing on this Platform is intended to be a substitute for proper medical advice, diagnosis, or treatment. This Platform is not intended and must not be interpreted as the rendering of medical, nursing, or professional health care advice or services, or the practice of medicine, nursing, or professional health care in any jurisdiction.

What personal data do we collect about you?

We collect the below categories of personal data from you when you access the Platform:

Contact and Account Information: Name, email address, postal address, and phone number. If you create an account with us your account username and password.
Website Activity: We collect information related to your access to and use of our Platform, including the type of browser you use, access times, pages viewed, your IP address, and the page you viewed before and after visiting our Platform.
Device Information: We collect information about the computer or mobile device you use to access our Platform, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
Geolocation Information: We collect the approximate location of your device based on your IP address.

Health Information: We collect information about your physical or mental health condition and diagnoses. We also collect information about your associated treatment, including any prescriptions, procedures, or other interventions you may have received, and any other health or genetic details that may affect your eligibility for clinical trial opportunities.
Demographic Information: We collect your date of birth, age, race, ethnicity, sex, and gender. We may also collect your pregnancy status.
Other information that you may provide to us or that we may infer based on the above.

How do we collect personal data?

We collect personal data directly from you in the below contexts. We also collect personal data from you using sources like data analytics providers, government sources, and other service providers or third parties.

If you register an account with us or otherwise access the Platform
In connection with your interactions, inquiries, or other requests
If you participate in a contest, promotion, or survey
If you contact us via e-mail or through our customer service
If you sign up for the Services, we will access your medical records from third-party health information exchanges
We and our third-party vendors may use tracking tools like browser cookies, flash cookies, pixels, and web beacons to collect information from you. Please see “How do we use cookies and other tracking technologies?” for more information.

How do we use your personal data?

We may use your personal data for the reasons listed below. Please note that we will seek your appropriate consent as required by law for certain processing activities.

To provide, operate, maintain, and protect our Platform;
To analyze and improve our Platform, including developing new products or services;
To communicate with you, respond to your inquiries, and to send you information by email, postal mail, telephone, text message, notifications, or other means about our products and services;
To promote and conduct educational, promotional, and marketing events, including those that may be in person (please note that we will obtain your appropriate consent as required under applicable law for advertising activity);
To enhance and help us better understand your browsing experience, needs, and preferences and provide consistent, personalized services and experiences across our Platforms;
To protect the security or integrity of the Platform, including to perform security analyses to verify that the Platform is working properly and have not been compromised based on our legitimate interests;
To protect us, our users, and the public, and comply with applicable law, regulation, or legal process, including to validate user information for fraud and risk detection purposes, resolve disputes and protect the rights of users and third parties, respond to claims and legal process (such as subpoenas and court orders), fulfill our reporting obligations, monitor and enforce compliance with our contracts, and otherwise detect, prevent, or stop any activity that may be illegal, unethical, or legally actionable;
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our customers is among the assets transferred; and

Any other purpose with your consent.

How do we disclose your personal data?

We disclose your personal data to the following categories of third parties:

Platform providers: We engage vendors and consultants to assist with and perform certain functions on our behalf such as: auditing and accounting firms, professional services consultants, providers of data hosting, storage, and analytics services, and IT and security vendors.
Corporate affiliates: We may disclose personal data to companies within our corporate family.
Business partners: We may work with other companies to provide you with certain product or service offerings.
Companies involved in advertising: We do not currently engage in targeted advertising activities but may choose to do so in the future in accordance with applicable law, including any consent requirements.
Research partners: With your permission, we may share your personal data with researchers, research organizations, and their service providers so that you may learn more about potential clinical trial opportunities.
Law enforcement, government agencies, or parties in a legal proceeding: We may share personal data with these entities to comply with the law or assist law enforcement. We may also provide your personal data to third parties in the context of a subpoena or similar legal process.
Third parties in the context of a merger or similar business transaction.

How do we use cookies and other tracking technologies?

We and our third-party vendors use cookies, pixel tags, and other tracking technologies on the Platform in a variety of ways to enhance or personalize your online browsing experience. These tracking technologies help us better understand your needs and preferences and tell us which parts of our website you have visited and provide consistent and personalized services and experiences. These tracking technologies gather information over time and across different websites about you, some of which may be personal data as identified above in “What personal data do we collect about you”.

We do not use tracking technologies for advertising purposes unless you provide us with appropriate consent as required under applicable law.

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you may not be able to access your account information or utilize certain functionalities on our Platform. Please note that our Platform does not currently recognize “Do Not Track” signals.

Third-Party Links

Third-party links on the Platform may direct you to third-party websites that are not affiliated with us. We are not responsible for the content or accuracy of third-party websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you access their website. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

How do you protect my personal data?

We take reasonable precautions, including implementing physical and electronic safeguards, to help protect the security and privacy of your personal data. However, please be aware that no means of transmitting data over the internet is 100% secure. Please take steps to protect your own personal data, such as by selecting a unique and complex password for your account.

Do we collect children’s information?

We will never knowingly request personal data from anyone under the age of 18. Our Platform is not targeted to or intended for use by children. If we learn that we have received personal data from a child under the age of 18 without appropriate parental consent, we will delete that information from our database.

How long do we keep your personal data?

We retain personal data for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the Platform to you (for example, for as long as you have an account with us);
Whether there is a legal obligation to which we are subject (for example, we are required to keep records of your interactions for a certain period of time); or
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).

What choices do I have about my personal data?

You can review and change certain personal data related to your use of the Platform (such as your name and contact information) by signing into your account or by contacting us as described in the section entitled, “Contact Us” below.

If you prefer not to receive promotional communications from us, you can let us know by contacting our customer service as described in the section entitled, “Contact Us” below. You may also follow the instructions included with the message, such as by following unsubscribe or opt-out links. Please note that we may still send you messages in response to your inquiries or about other non-promotional items, such as managing your account or relationship with us.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time and notify you in accordance with law, which may include email or other notice posted to the Platform. Any changes to this Privacy Policy will become effective when we notify you of the changes. Your use of the Site or Platform following any such updates will constitute your acceptance of such updates.

For questions about our privacy policy, to make choices about receiving promotional communications, or to update your personal data, you can contact us by email, at skye@pact-ai.com.